Shipping & Delivery

When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

How long will it take to receive my order?

Please allow up to 1 week for your order to process, and to be shipped out. Our fulfillment centers are located around the world. For orders in the United States please allow 8-16 days. For United Kingdom, Canada, Australia, and New Zealand, please allow up to 30 days. For International orders outside of the mentioned countries, please allow up to 4-5 weeks.

Why the varying shipping times?

Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship directly to the customer! The downside to this is varying shipping times, though we work our hardest to get your order shipped as fast as possible.

I ordered two products, but have received only one... what's happening?

Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Do you offer a refund if I don't like the product?

Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.